ELF STORE – CUSTOMER SUPPORT POLICY

At ElF Store, we are committed to offering excellent customer support before, during, and after every purchase. We understand that spiritual and home decor products require care, clarity, and trust — and we’re here to help.

Support Hours

• Monday to Saturday: 10:00 AM – 6:00 PM

• Sunday & Public Holidays: Closed
  Queries received during off-hours will be replied to on the next business day.

What We Support

We assist you with:

• Product details and usage guidance (only at Product Description )

• Order placement, payment, and delivery issues

• Return, replacement, and refund requests

• Warranty or authenticity inquiries (where applicable)

• Bulk or custom order requests

What We Do Not Support

• Damage to products resulting from accidents, neglect, misuse, or improper storage.
• Issues caused by failure to follow product instructions or warnings.
• Modifications or alterations made to products that were not authorized by us.

Customer Commitment

We aim to:

• Treat every customer with respect and honesty

• Respond in a timely, helpful, and polite manner

• Resolve every issue fairly based on our store policies